Last updated: July 20, 2026
This policy applies to paid counseling session bookings made on Because Psychology through our website. By completing a booking, you agree to the terms below.
Cancellation by Client
- 24+ hours before session: You may cancel or reschedule free of charge via your account or by contacting us. A full refund will be issued to the original payment method.
- Less than 24 hours before session: Cancellations may not qualify for a full refund. A partial refund or credit may be offered at our discretion.
- No-show: If you do not attend the scheduled session without prior notice, the booking is non-refundable.
Cancellation by Because Psychology
If we or your assigned counselor must cancel or reschedule a session, you will receive
a full refund or the option to reschedule at no extra cost.
Refund Eligibility
Refunds may be issued when:
- You cancel at least 24 hours before the scheduled session
- The session is cancelled by our team or assigned counselor
- Technical issues on our platform prevent the session from taking place
- A duplicate payment was made in error
Non-Refundable Situations
- No-shows without prior cancellation notice
- Late cancellations (under 24 hours) except where required by law
- Dissatisfaction with session content where the service was delivered as booked (we encourage feedback and will review concerns case by case)
Refund Processing Time
Approved refunds are initiated within 2 business days and typically
credited to your original payment method within 5–10 business days,
depending on your bank or card issuer. Razorpay refund timelines may apply.
How to Request a Refund
Contact us via the contact page or email
becausepsychology@gmail.com with your booking ID, session date, and reason for the request. We will respond within
2 business days.
Payment Disputes
If you believe a charge is incorrect, contact us before initiating a chargeback so we
can resolve the issue promptly. Unresolved disputes may be handled in accordance with
Razorpay and applicable banking regulations.